Last updated: 02/01/2026
At TWOYA, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you interact with our website, we may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and payment-related details
We also collect basic technical information to ensure the website functions properly.
2. How We Collect Information
Information is collected when you:
- Place an order
- Create an account
- Contact us through forms or email
- Subscribe to updates or communications
- Browse our website
All information is collected through secure and standard website processes.
3. Purpose of Collecting Information
We collect personal information strictly to:
- Process and fulfill orders
- Communicate order updates and confirmations
- Provide customer support
- Improve website performance and usability
- Maintain accurate records for operational purposes
We do not collect information for unnecessary or unrelated purposes.
4. Payment Information & Security
Payment details are handled through secure and encrypted systems designed to protect sensitive information.
We do not store full card details on our servers. All payment transactions are processed using industry-standard security measures to ensure confidentiality and safety.
5. Use of Personal Information
Your personal information is used only to:
- Complete transactions
- Arrange shipping and delivery
- Respond to inquiries
- Manage returns or refunds when applicable
- Ensure compliance with business and legal obligations
We do not use your data in ways that conflict with customer trust.
6. Data Protection & Security Measures
We take reasonable technical and organizational measures to protect your information, including:
- Secure servers
- Restricted access to sensitive data
- Encrypted communication channels
While no system is 100% secure, we continuously work to safeguard your data.
7. Cookies & Website Functionality
Our website uses cookies to:
- Enable essential site features
- Remember preferences
- Improve user experience
You can control cookie settings through your browser at any time. Disabling cookies may affect certain website functions.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Maintain records
- Resolve disputes
- Meet operational or legal requirements
Once information is no longer required, it is securely removed.
9. Customer Rights & Control
You have the right to:
- Request access to your personal information
- Correct inaccurate or outdated details
- Request deletion of certain information
- Withdraw consent for communications
To exercise these rights, please contact us using the details below.
10. International Customers
TWOYA serves customers worldwide. By using our website, you understand that your information may be processed in accordance with this Privacy Policy regardless of your location.
We apply consistent privacy practices for all customers.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
If such information is identified, it will be promptly removed.
12. Policy Updates & Changes
We may update this Privacy Policy from time to time to reflect operational or legal changes.
Any updates will be posted on this page with a revised date. Continued use of the website indicates acceptance of the updated policy.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: [contact@twoya.shop]
Business Name: TWOYA
Location: Dhaka, Bangladesh